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Root Cause Analysis
Course: Root Cause Analysis | iLearn Platform
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General
About The Topic:
Root cause analysis is one of the quality improvement approaches undertaken by organizations to identify, understand, and resolve root causes of problems and incidents. To be described broadly, it is a problem-solving technique.
The process of root cause analysis involves the adoption and application of a series of well-known techniques, which are used in different ways and can produce systematic, quantifiable, and documented approaches to identifying, understanding, and resolving underlying causes of under-achieved quality in organizations.
By the end of this topic, you will be able to:
- Have in-depth knowledge and understanding of root cause analysis.
- Know the required confidence, skill, and perspective to consider all aspects and information systematically before taking decisions or next steps.
- Have better decision-making and strategic skills because of more information and data available to back the decision.
- Have the ability to resolve a problem permanently, preventing recurrence, and thus focusing the team’s and organization’s energies on the right things.
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What Is Problem Solving?
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Improving Business Processes
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Root Cause Analysis
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Root Cause Analysis: The 5 Whys Diagram
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Root Cause Analysis - Job Aid
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Course Certificate