Root Cause Analysis

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  General

  About The Topic:

  Root cause analysis is one of the quality improvement approaches undertaken by organizations to identify, understand, and resolve root causes of problems and incidents. To be described broadly, it is a problem-solving technique.

  The process of root cause analysis involves the adoption and application of a series of well-known techniques, which are used in different ways and can produce systematic, quantifiable, and documented approaches to identifying, understanding, and resolving underlying causes of under-achieved quality in organizations.

  By the end of this topic, you will be able to:

  • Have in-depth knowledge and understanding of root cause analysis.
  • Know the required confidence, skill, and perspective to consider all aspects and information systematically before taking decisions or next steps.
  • Have better decision-making and strategic skills because of more information and data available to back the decision.
  • Have the ability to resolve a problem permanently, preventing recurrence, and thus focusing the team’s and organization’s energies on the right things.

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• What Is Problem Solving?

  
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• Improving Business Processes

  
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• Root Cause Analysis

  
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• Root Cause Analysis: The 5 Whys Diagram

  
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• Root Cause Analysis - Job Aid

  
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• Course Certificate